Measuring Your Dog's Size

1. Length - Measure your dog from the base of the neck to the base of the tail.
2. Generally if your dog is a standard size, ie measuring 12" from the base of neck to the base of tail, then he should wear a size S.
3. Round up to next larger size if measurement is near or over maximum range in the smaller size, or if your dog has a thick coat, broader chest, or wider underside

Our Shipping Rates

We ship most items within 48 hours. We keep adequate inventory on all products we offer at our store and warehouse. However, sometimes demand exceeds our expectations for a given period. If we do not have a certain item on hand immediately, or it will take longer to ship, we will contact you by e-mail to tell you the estimated shipping time of your order.

Our normal delivery time is between 10 - 15 days for in-stock items to arrive, depending upon time of year and distance. Shipping costs are as shown on the table below. Shipping to international countries are generally at a little higher rate. Please go ahead and order and we will contact you if the difference is more than $5 dollars.
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Purchase Amount Shipping Cost
Our shipping rates are based on the amount of your order:

Additional considerations
1. Handling charges on all items are included in the price.
2. If you prefer UPS Overnight, UPS 2-day, or UPS 3-day shipping, please go ahead and order the item with our regular shipping cost amount and let us know your preference for these services. We will charge the difference between the shipping costs to your credit card and send the item to you using the request method.
3. International Shipping: If the item needs to be shipped outside the US, go ahead and order at our US shipping rate. We'll contact you via e-mail with the difference of cost for shipping to your destination. You'll have the opportunity to accept or decline the order and shipping costs.
4. Le PuppyPoo will send you an e-mail once your order has shipped with delivery and tracking information.
5. Please Note: If an item was shipped free and is returned to us, (or part of an order), we will credit the item returned minus up to $15 in shipping. (To cover the cost originally shipping the item to you.)
6. This site disclaims any and all liability for the carrier failing to adhere to delivery days and times.

Return Policy

Le Puppypoo always guarantees your satisfaction. If you are not 100% satisfied with your purchase, simply return it to us in its original unused condition within 7 days of receipt for a merchandise exchange or refund.

In the case of a return, you may receive a full refund of the purchase price; however, the refund will not include the shipping and handling costs.

Return Instructions
Please include a note (preferably on the packing slip), with RETURN or EXCHANGE written on it. If you would like to exchange the item, please let us know what you would like to exchange the merchandise for.

We are not responsible for any returned packages lost in shipping. Please be advised that until there is proof that we have received your merchandise, it is your property. For your protection, we suggest you send your return via Federal Express, UPS or by US Mail with insurance and delivery confirmation for tracking purposes.

Items returned through the U.S. Mail using only insurance without delivery confirmation can be lost in transit. Insurance by itself does not provide proof of delivery. If an insured item becomes lost, it is the customers responsibility to file a claim with the Post Office to recover their loss for their merchandise. Insurance with the post office is a transaction between the individual and the United States Postal Service, and is not affiliated with Le PuppyPoo.

Please note:
We are not responsible for any damage that is caused by your dog to any of the merchandise. We cannot honor refunds or exchanges for any merchandise that has been used, or is not in its original new condition.
We are not responsible for any returned packages lost in shipping.
We encourage you to measure your pet as accurately as possible, as we will allow one exchange per item. After one exchange, each exchange will incur a additional re-stocking and shipping and handling fee of $15.